Your account, your choice

Delete your Koda account

You can delete your Koda account from the app, or request deletion by email without installing it. Deletion includes personal account dogs, their synced records and your saved dog selection. Earlier device records remain in the recovery snapshot.

Delete from the app

1. Open Preferences, then Family, and sign in to the account you want to delete.
2. Choose Delete my account and read the confirmation.
3. Enter your account password, type DELETE, then choose Permanently delete my account.

The password confirms ownership through Firebase Authentication. When the request is saved, cleanup continues on the server even if you close Koda. Account records and sharing are locked during cleanup, and the sign-in account is removed after its applicable account and family data has been cleaned up.

If Family shows Account removal needs a retry, the deletion has not finished. Sign in and choose Retry account removal, or contact support below. Records already removed stay removed. A paused request and its progress are kept until the problem is resolved; there is no automatic completion deadline for a failed request.

Request deletion without the app

1. Email rhys@glaskintechindustries.com from your registered email address with the subject “Delete my Koda account”. If you cannot access that address, contact us to discuss how to verify ownership.
2. We verify that you own the account and explain the effects on any families you own. Never send your password.
3. We confirm when deletion is complete. We aim to handle verified email requests within 30 days and will explain if additional time is needed.

What is removed

• Your sign-in account and account identity.
• Your personal account dogs, their synced profiles, records and photo memories, and your saved current dog selection.
• Every family you own, including its shared pets, photo memories and everyone’s records in it.
• Records and photo memories you created in families owned by other people, including associated sync records.
• Your memberships, access links, and invitations you created or used.

Removing a repeating schedule you created also removes the dates recorded against it, including dates marked by other family members. Other people’s remaining records in families they own stay with the family. Your editor attribution on retained records is replaced with “Former member”. Names or other information someone typed into their own notes are not automatically rewritten.

What may remain

A completed deletion leaves a minimal security receipt containing the account identifier, completion status and completion and expiry times. It contains no account email or pet records. Expiry is set to 30 days after completion, and automatic removal happens asynchronously after that time.

Provider backups and operational or security logs have separate retention periods. Firebase says authentication information is removed from its live and backup systems within 180 days after deletion is initiated. See Firebase’s retention information.

Earlier device records remain in the recovery snapshot. Account deletion does not erase these snapshots or exported backups. Clear app storage and delete backups you no longer want. Records previously claimed by an account are not automatically exposed as another account’s dogs. Disconnected devices may keep downloaded copies until they reconnect. Files already exported by other people cannot be recalled.

Remove particular data

If you want a specific cloud record removed without deleting the whole account, describe the request in an email to rhys@glaskintechindustries.com. We verify the request and explain any effects on shared data. Include only the information needed to identify the record.