Helpful, honest and kind

Experiences worth sharing.

Reviews help dog owners choose support. Share your own experience with a trainer, including what worked and what could have been better. You do not need to have a dog profile in Koda to contribute.

Writing a review

Use a public name you are comfortable sharing. Keep your review relevant to the service you used. Do not include private contact details, threats, harassment, discriminatory language, copied material or promotional links. Do not review a business you own, work for or have a close personal connection to. Do not offer or accept incentives for a review.

You can keep one review per trainer and update it as your experience changes. Confirm that it reflects a real experience before submitting. We cannot independently verify every booking, so reviews are not labelled verified purchases.

Fair moderation

Reviews and edits are checked before publication. We apply the same standards to positive and negative reviews. An edited review returns to moderation and its earlier rating is removed while it is checked. Trainers cannot purchase a better rating, suppress criticism or approve their own reviews. A business relationship with Koda does not affect review decisions.

Reports, hiding and removal

Use Report on a review to raise abuse, privacy, spam or a conflict of interest. Reports are private. Reporting does not automatically remove a review. Moderators review the concern and can withdraw a review that breaks these guidelines.

You can hide a review author in your signed-in view, manage hidden authors, and edit or remove your own review. Hiding an author does not change the directory’s overall rating. Deleting your account removes your reviews and reports.

For an urgent privacy concern, an appeal or a listing correction, contact rhys@glaskintechindustries.com. Include the provider name and relevant details, never your password. We review concerns as promptly as possible.

Provider claims and promotions

Trainers and rescues can request access to an existing listing. We check that an applicant represents the organisation before granting partner access. Claim approval is not accreditation, a guarantee of training quality or permission to change reviews.

“Selected by Koda” identifies an unpaid editorial selection. “Promotion partner” identifies an agreed promotion exchange. Future paid placements will be labelled “Sponsored” and managed through monthly Apple App Store or Google Play subscriptions when billing opens. A badge describes the arrangement, not a superior standard of care. Ordinary listings remain free.

Applications and promotion requests do not create a payment obligation. No subscription is currently available to purchase. Any future subscription will show the store’s price, renewal terms and cancellation information before purchase.